Common issues

Most problems fall into one of these buckets. If yours isn't here, contact support — real humans reply.

My listing isn't appearing

• Draft mode — check that you hit Publish; drafts are private.
• Missing price or availability — a listing needs a day rate and at least one open date to be bookable.
• Search lag — new and edited listings can take a few minutes to appear in search. The direct link works immediately.

A payout is marked "In transit" for a while

Payouts take 1–3 business days after scheduling, and weekends don't count as business days. If it's been more than five business days:

1. Check Settings → Payouts for a verification issue on your account.
2. Confirm your bank didn't flag the transfer as unusual.
3. Still stuck? Contact support with the payout date and amount.

A renter says they paid, but the booking shows "Requested"

Nothing is charged until you approve. If a renter shows you a payment confirmation while the booking still says Requested, it's not a Rental charge — someone is attempting an off-platform scam. Report the message thread and don't approve based on outside "proof of payment".

My calendar shows a booking I don't recognize

Confirmed bookings appear on your calendar the moment you approve them. If a date is blocked without a matching booking, it may be a personal block you added — check by clicking the date in the calendar view.

I can't upload photos

• Photos must be JPG, PNG, or WebP, under 10 MB each.
• Old browsers sometimes fail silently — try a current version of Chrome, Firefox, or Safari.
• Photos that look rotated or cropped strangely are usually missing EXIF orientation data; re-saving the file in any photo app fixes it.

Password reset email never arrives

Check spam first, then confirm you're using the address on the account. Reset emails arrive within a few minutes; requesting again doesn't speed it up. If the account was created with Google sign-in, there's no password to reset — sign in with the button instead.